Ukraine FAQs

Q: Do you provide credit facilities for all of your services within CIS region?
A: Yes, Jetex is able to arrange a full range of services on credit basis at all international locations in the CIS region. 

Q: Do you have your own operations center in CIS, or are all your services provided from your headquarters? 

A: Yes, we have a dispatch team in our OCC in Kiev, Ukraine, operating 24/7. We also coordinate with our colleagues at the Jetex headquarters in Dubai for every request. If you send your request directly to your assigned team in DXB OCC, it will be dispatched to us immediately.

Q: How strong is your fuel network in CIS?

A: We have direct agreements with suppliers and into-plane agents at all international stations throughout the CIS. Jetex can provide the fuel you need on credit basis, and at the best available rates.

Q: What kind of services do you provide from your CIS regional base?

A: We offer the full range of services needed for your flight into the CIS. Our team can arrange over-flight and landing permits, jet fuel, ground handling services, parking and hangarage, Additionally, we can provide transport and hotel accommodation for crew and pax, catering, cleaning, laundry service and supervision. Any additional services required can be arranged upon request.

Q: If I am using your services for the first time, what is the procedure?

A: If you are an existing Jetex client (worldwide) and have a corporate account with Jetex Headquarters, you can use our services directly without any additional procedures. There is no difference between addressing your flight request to your assigned team in DXB or to us directly. If you are requesting our services for the first time, you will need to fill in the Client Registration Form and sign our agreement. Once completed, you will be eligible to use our services immediately. This procedure can be accomplished within a few hours.

Q: What quality control procedures are being used by your staff / office?

A: Jetex has an international ISO 9001 certificate for compliance with the highest standards of quality throughout its network of FBOs and locations. Each member of staff regularly undergoes IATA training for Air Safety procedures, and all of our dispatchers are in possession of professional Dispatch licenses. We also hold a “Certificate of Compliance” issued from the CAA authorities in Ukraine after an audit performed at our regional base.

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