Jetex France Orly PR

JOB TITLE: Customer Service Representative
DEPARTMENT: FBO – Salalah
REPORTING TO: Administration Manager
LOCATION: Salalah, Oman
AREA OF RESPONSIBILITIES: FBO – Salalah

The Customer Service Representative reports to the Administration Manager. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Customer Service Representative is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed.

RESPONSIBILITIES 

  • Safety of team and clients at all times.
  • Must display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly and outgoing attitude.
  • Required to wear and maintain professional uniform as supplied by Jetex.
  • Greet clients and guests personally and on the telephone at times
  • Offer appropriate seating arrangements around the FBO terminal
  • Present menus and take orders
  • API Relay orders to the team and ensure all orders are filled/executed in a timely and accurate fashion
  • Set up seating area/cigar lounge
  • Maintain clean and organized client areas and work area
  • Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal
  • Other duties assigned by Line Manager.

REQUIREMENTS 

EDUCATION: Bachelor’s Degree in Tourism and Hospitality Management.

EXPERIENCE:

  • Minimum 2 – 3 years’ background in aviation / airline / hotel industry
  • Knowledge of another language is a big plus

SPECIFIC / TECHNICAL SKILLS: 

  • Great interpersonal and communication skills.
  • Excellent in customer service.
  • Good knowledge in IT Skills (MS Office database management).
  • Professional look.

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Effective interpersonal and communication skills.
  • Maintains a good energy level.
  • Attention to detail with the ability to work under own initiative
  • Excellent experience working closely with clients
  • Effectively organizing and prioritizing workloads
  • Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up
  • Time management and organizational skills are a must
  • In depth information about the work area.

COMPETENCIES:

INTELLECTUAL:

  • Manages difficulty and complexity
  • Acts with integrity

TRANSFORMATION:

  • Innovates/introduces improvements
  • Designs plans for alternative actions
  • Attentiveness

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others

If this sounds like you, please send us your CV.