JOB TITLE: Customer Service Representative
DEPARTMENT: FBO – Salalah
REPORTING TO: Administration Manager
LOCATION: Salalah, Oman
AREA OF RESPONSIBILITIES: FBO – Salalah

The Customer Service Representative reports to the Administration Manager. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Customer Service Representative is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed.

RESPONSIBILITIES 

  • Safety of team and clients at all times.
  • Must display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly and outgoing attitude.
  • Required to wear and maintain professional uniform as supplied by Jetex.
  • Greet clients and guests personally and on the telephone at times
  • Offer appropriate seating arrangements around the FBO terminal
  • Present menus and take orders
  • API Relay orders to the team and ensure all orders are filled/executed in a timely and accurate fashion
  • Set up seating area/cigar lounge
  • Maintain clean and organized client areas and work area
  • Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal
  • Other duties assigned by Line Manager.

REQUIREMENTS 

EDUCATION: Bachelor’s Degree in Tourism and Hospitality Management.

EXPERIENCE:

  • Minimum 2 – 3 years’ background in aviation / airline / hotel industry
  • Knowledge of another language is a big plus

SPECIFIC / TECHNICAL SKILLS: 

  • Great interpersonal and communication skills.
  • Excellent in customer service.
  • Good knowledge in IT Skills (MS Office database management).
  • Professional look.

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Effective interpersonal and communication skills.
  • Maintains a good energy level.
  • Attention to detail with the ability to work under own initiative
  • Excellent experience working closely with clients
  • Effectively organizing and prioritizing workloads
  • Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up
  • Time management and organizational skills are a must
  • In depth information about the work area.

COMPETENCIES:

INTELLECTUAL:

  • Manages difficulty and complexity
  • Acts with integrity

TRANSFORMATION:

  • Innovates/introduces improvements
  • Designs plans for alternative actions
  • Attentiveness

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others

If this sounds like you, please send us your CV.

Apply online by submitting your C.V. here

(PDF,DOCX,DOC. Max. file size 2Mb)




JOB TITLE: Customer Service Representative
DEPARTMENT: FBO – Muscat
REPORTING TO: Administration Manager
LOCATION: Muscat, Oman
AREA OF RESPONSIBILITIES: FBO – Muscat

The Customer Service Representative reports to the Administration Manager. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Customer Service Representative is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed.

RESPONSIBILITIES 

  • Safety of team and clients at all times.
  • Must display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly and outgoing attitude.
  • Required to wear and maintain professional uniform as supplied by Jetex.
  • Greet clients and guests personally and on the telephone at times
  • Offer appropriate seating arrangements around the FBO terminal
  • Present menus and take orders
  • API Relay orders to the team and ensure all orders are filled/executed in a timely and accurate fashion
  • Set up seating area/cigar lounge
  • Maintain clean and organized client areas and work area
  • Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal
  • Other duties assigned by Line Manager.

REQUIREMENTS 

EDUCATION: Bachelor’s Degree in Tourism and Hospitality Management.

EXPERIENCE:

  • Minimum 2 – 3 years’ background in aviation / airline / hotel industry
  • Knowledge of another language is a big plus

SPECIFIC / TECHNICAL SKILLS: 

  • Great interpersonal and communication skills.
  • Excellent in customer service.
  • Good knowledge in IT Skills (MS Office database management).
  • Professional look.

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Effective interpersonal and communication skills.
  • Maintains a good energy level.
  • Attention to detail with the ability to work under own initiative
  • Excellent experience working closely with clients
  • Effectively organizing and prioritizing workloads
  • Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up
  • Time management and organizational skills are a must
  • In depth information about the work area.

COMPETENCIES:

INTELLECTUAL:

  • Manages difficulty and complexity
  • Acts with integrity

TRANSFORMATION:

  • Innovates/introduces improvements
  • Designs plans for alternative actions
  • Attentiveness

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others

If this sounds like you, please send us your CV.

Apply online by submitting your C.V. here

(PDF,DOCX,DOC. Max. file size 2Mb)




JOB TITLE: FBO Manager
DEPARTMENT: FBO – Oman
REPORTING TO: CEO/General Manager
LOCATION: Muscat, Oman
AREA OF RESPONSIBILITIES: FBO – Oman

The FBO Manager is appointed by the company. He has corporate authority for ensuring that all operations can be financed and carried out to the standard required by legal and company requirements;

  • Is responsible for providing the necessary resources and facilities to enable the FBO post holders to perform the tasks for which they are responsible to ensure safe operations.
  • Is the authority with regard to the strategy and organization of the Operations division;
  • Establishes and signs the company formal written Quality Policy Statement defining the intent of the Quality System and his commitment to it;
  • Will have general responsibility for his FBO’s Quality System including the frequency, format and structure of the internal management evaluation activities;
  • Maintains direct reporting link with the Quality Manager.
  • Understand the market and growth opportunities for the FBO;
  • Carry out management responsibilities in accordance with Jetex’s policies as well as applicable laws and regulations;
  • Liaising with senior management on financial expenses for the FBO. Budgeting, forecasting and expense management.
  • Conduct analysis to include pricing, selling points and product offerings to deliver to Senior management for approval;
  • Produces statistical analysis for presentation to the senior management i.e. monthly report including financial review, trends.
  • Create new opportunities by developing and maintaining relationships with customers and the local airport administration;
  • Enforce security and safety procedures in the FBO and on the ramp
  • Maintain regular interaction with customers to promote the FBO and to measure the level of customer satisfaction while using customer feedback to continually develop and improve upon capabilities and processes;
  • Establish a culture that promotes safety through daily observation, shift briefings, training and documented safety procedures, monthly safety meetings, and routine audits;
  • Encourage employee involvement and suggestions in the improvement and growth of the FBO, its people and its processes;
  • Ensure employees receive company communications and necessary training to include safety, customer service standards, company values, etc. as well as ensuring training and development of employees to improve work performance and maximize employee potential;
  • Maintain close contact with all FBO customers in order to meet and exceed client’s expectations.
  • Day-to-day management of all FBO operations.
  • Other duties assigned by Line Manager.

REQUIREMENTS 

EDUCATION: Bachelor’s Degree in an Aviation or business-related field;

EXPERIENCE:

  • Minimum 5 years’ experience in managerial role in any aviation related field.

SPECIFIC / TECHNICAL SKILLS: 

  • Fluent in English (oral and written)
  • Proficient in computer skills (word, excel, power point etc.)
  • Well-versed in IT Skills (MS Office database management)
  • Passionate about delivering excellence, detailed, customer focused and results oriented.
  • Experience in handling ramp equipment, tools and materials
  • Quality and safety certificates would be advantageous

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Ability to work in cross-functional (departments) teams.
  • Identify, capture and analyse business requirements.
  • Effective interpersonal and communication skills.
  • Attention to detail with the ability to work under own initiative
  • Effectively organizing and prioritizing workloads
  • Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up
  • Time management and organizational skills are a must
  • In depth information about the work area

COMPETENCIES:

INTELLECTUAL:

  • Manages difficulty and complexity
  • Providing motivational support
  • Acts with integrity
  • Effective communication
  • Business Thinking

TRANSFORMATION:

  • Innovates/introduces improvements
  • Designs plans for alternative actions
  • Commitment to achieve
  • Engaging Others
  • Empowering and developing others
  • Personal credibility

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles
  • Attention to detail and quality
  • Problem solving

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others
  • Coaching the team members
  • Effective team leader

If this sounds like you, please send us your CV.

Apply online by submitting your C.V. here

(PDF,DOCX,DOC. Max. file size 2Mb)




The role of the F&B Attendant is primarily responsible to prepare food and drinks to all guests to the terminal. They will ensure that the highest standards of hospitality and presentation are demonstrated at all times and follow the guidelines of Food Health & Safety/Jetex at all times in a courteous manner.

JOB TITLE: F&B Attendant
DEPARTMENT: FBO – DWC
REPORTING TO: HR & Administration Manager
LOCATION: Dubai, UAE
AREA OF RESPONSIBILITIES: FBO – DWC

Key responsibilities include (but not limited to):

  • Checks the daily schedule for arrival/departure flights to position and make arrangements for the day.
  • To be present at the Bell desk/Reception and to be ready to assist guests, colleagues and visitors when requested.
  • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
  • Assist the other team members on duty with his/her duties during busy periods and breaks.
  • To ensure that the service is at all times performed in a professional manner and to the style as specified by the Supervisor / Manager.
  • To be fully conversant with every item and to provide explanations if requested.
  • To communicate with other staff and departments.
  • To make sure that Jetex policy and the vision statement are followed and utilized at all times.
  • To be aware of all services offered in the terminal.
  • To ensure that all guests’ wishes are met so far as is reasonably possible.
  • To perform all tasks such as displays, cleaning, setting and other general service requirements.
  • Maintain stocks, miscellaneous supplies and notify management of low stocks for reorder.
  • To ensure that all tasks set are completed in the time allocated and to the standard set by the Hotel.
  • To ensure that stations are clean and clear throughout the service.
  • To report all comments/complaints/problems to the supervisor
  • Use the incident reports to detail out any issues/observations
  • Provide the surveys to guests to ensure the best quality at all times.
  • To liaise with the department supervisor to ensure that the preparations and items are correct and to the standard set by management.
  • To assist other staff in ensuring the department is ready for service.
  • To ensure that service is discrete and efficient at all times.
  • Any other duties assigned by Line Manager.

REQUIREMENTS 

EDUCATION: High School or Professional Qualification from recognized institute

EXPERIENCE:

  • 1-2 years’ experience in hospitality
  • Customer facing experience is a must

SPECIFIC / TECHNICAL SKILLS: 

  • Good command in English
  • Excellent in customer service
  • Intermediate IT Skills (MS Office database management)

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Effective interpersonal and communication skills.
  • Energetic and personable.
  • Professional, attentive and detail-oriented.
  • Can resolve any issues that arise to make sure clients leave happy.
  • Excellent experience working closely with clients.
  • Ability to multitask, take initiative, work efficiently, and flexible.
  • Time management and organizational skills are a must.

COMPETENCIES:

INTELLECTUAL:

  • Customer service
  • Manages difficulty and complexity
  • Acts with integrity
  • Conflict and people management

TRANSFORMATION:

  • Innovates/introduces improvements
  • Safety and security awareness

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles
  • Customers service orientated

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others
  • Teamwork

If this sounds like you, please send us your CV.

Apply online by submitting your C.V. here

(PDF,DOCX,DOC. Max. file size 2Mb)




Jetex business aviation certificates