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Guest Experience Executive

JOB TITLE	Guest Experience Executive
DEPARTMENT	DWC – Hospitality
REPORTING TO	Guest Experience Manager
LOCATION	Dubai, UAE
AREA OF RESPONSIBILITES	FBO – DWC

ABOUT THE COMPANY

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 destinations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

ABOUT THE ROLE

The Guest Experience Executive reports to the Guest Experience Manager. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Guest Experience Executive is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed.

Key responsibilities include (but not limited to):

Safety of team and clients at all times.
Must display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly and outgoing attitude.
Required to wear and maintain professional uniform as supplied by Jetex.
Greet clients and guests personally and on the telephone at times
Offer appropriate seating arrangements around the FBO terminal
Present menus and take orders
API Relay orders to the team and ensure all orders are filled/executed in a timely and accurate fashion
Set up seating area/cigar lounge
Maintain clean and organized client areas and work area
Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal
Other duties assigned by Line Manager.

REQUIREMENTS

EDUCATION

Bachelor’s Degree in Tourism and Hospitality Management.

EXPERIENCE

Minimum 2 years’ experience in aviation / airline / hotel industry
Knowledge of another language is a big plus

SPECIFIC / TECHNICAL SKILLS

Great interpersonal and communication skills.
Excellent in customer service.
Good knowledge in IT Skills (MS Office database management).
Professional look.

Apply

June 28, 2021/by reuben dsouza

Jetex

Social Media and Content Manager

JOB TITLE	Social Media and Content Manager
REPORTING TO	Director – Portfolio Development and Corporate Communications
LOCATION	Dubai, UAE
AREA OF RESPONSIBILITES	Global
DEPARTMENT	Marketing

ABOUT THE COMPANY

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

ABOUT THE ROLE

We are looking for a talented Social Media and Content Manager to administer our social media accounts. You will be responsible for creating original text, image, and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

As the Social Media and Content Manager, we expect you to be up to date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.

Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

Responsibilities

Perform research on current benchmark trends and audience preferences
Design and implement social media strategy to align with business goals
Set specific objectives and report on ROI
Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
Communicate with followers, respond to queries in a timely manner and monitor customer reviews
Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
Suggest and implement new features to develop brand awareness, like promotions and competitions
Stay up to date with current technologies and trends in social media, design tools and applications
Work closely with all internal divisions to gain exposure for the brand
Incorporate Public Relations with Social Media strategy and operation, including Influencer marketing
Analyse and report on all relevant activities, making recommendations based on findings
Develop a heads-up approach to the Social Media landscape bringing emerging trends and exciting new platform developments to the team and the wider agency
Any other tasks assigned by the Line Manager.

REQUIREMENTS

EDUCATIONAL BACKGROUND

Level of education and professional qualifications:

Bachelor degree in Marketing, Communications, Journalism or related field.

EXPERIENCE

Minimum period of relevant experience

3+ years social media experience in social media environment.
Demonstrated experience in delivering complex marketing campaigns and projects.
Proven work experience and creative portfolio in social media.
Professional background in Travel & Tourism, Luxury or Aviation
Experience and knowledge of major social networks
Knowledge and understanding of social media platforms and how they can be deployed in different scenarios
Expertise in social and wider digital marketing
Expertise in reporting and social analytics

TECHNICAL / WORK – BASED SKILLS OR SPECIFIC KNOWELDGE (MUST HAVE)

Skills specific to the job, e.g. language fluency, systems knowledge etc.

Creative thinker; precision and flair
Strong creative writing skills
Advanced PowerPoint, Excel and Word skills
Experience in Digital Media planning and buying is preferred
In-depth knowledge of Instagram, LinkedIn, TikTok, Facebook and Twitter
Strong professional network of social media influencers, regional and global
Management of social media advertising budgets and define the content planning
Ability to identify target groups and local sites/Influencers to infuse social calendars with localized and creative content

Apply

May 10, 2021/by reuben dsouza

Jetex

F&B Representative

JOB TITLE	F&B Representative
DEPARTMENT	FBO – RAK
REPORTING TO	Guest Experience Manager
LOCATION	Marrakesh, Morocco
AREA OF RESPONSIBILITES	FBO – RAK

ABOUT THE COMPANY

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

ABOUT THE ROLE

The role of the F&B Representative is primarily responsible to prepare food and drinks to all guests to the terminal. They will ensure that the highest standards of hospitality and presentation are demonstrated at all times and follow the guidelines of Food Health & Safety/Jetex at all times in a courteous manner.

Key responsibilities include (but not limited to):

Checks the daily schedule for arrival/departure flights to position and make arrangements for the day.
To be present at the Bell desk/Reception and to be ready to assist guests, colleagues and visitors when requested.
Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
Assist the other team members on duty with his/her duties during busy periods and breaks.
To ensure that the service is at all times performed in a professional manner and to the style as specified by the Supervisor / Manager.
To be fully conversant with every item and to provide explanations if requested.
To communicate with other staff and departments.
To make sure that Jetex policy and the vision statement are followed and utilized at all times.
To be aware of all services offered in the terminal.
To ensure that all guests’ wishes are met so far as is reasonably possible.
To perform all tasks such as displays, cleaning, setting and other general service requirements.
Maintain stocks, miscellaneous supplies and notify management of low stocks for reorder.
To ensure that all tasks set are completed in the time allocated and to the standard set by the Hotel.
To ensure that stations are clean and clear throughout the service.
To report all comments/complaints/problems to the supervisor
Use the incident reports to detail out any issues/observations
Provide the surveys to guests to ensure the best quality at all times.
To liaise with the department supervisor to ensure that the preparations and items are correct and to the standard set by management.
To assist other staff in ensuring the department is ready for service.
To ensure that service is discrete and efficient at all times.
Any other duties assigned by Line Manager.

REQUIREMENTS

EDUCATION

High School or Professional Qualification from recognized institute

EXPERIENCE

1-2 years’ experience in hospitality
Customer facing experience is a must
Hotel and/or high level F&B experience is a must

SPECIFIC / TECHNICAL SKILLS

Good command in English
Excellent in customer service
Intermediate IT Skills (MS Office database management)

Apply

April 13, 2021/by reuben dsouza

Jetex

F&B Attendant

JOB TITLE	F&B Attendant
DEPARTMENT	FBO – DWC
REPORTING TO	Lounge Supervisor
LOCATION	Dubai, UAE
AREA OF RESPONSIBILITES	FBO – DWC

ABOUT THE COMPANY

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

ABOUT THE ROLE

The role of the F&B Attendant is primarily responsible to prepare food and drinks to all guests to the terminal. They will ensure that the highest standards of hospitality and presentation are demonstrated at all times and follow the guidelines of Food Health & Safety/Jetex at all times in a courteous manner.

Key responsibilities include (but not limited to):

Checks the daily schedule for arrival/departure flights to position and make arrangements for the day.
To be present at the Bell desk/Reception and to be ready to assist guests, colleagues and visitors when requested.
Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
Assist the other team members on duty with his/her duties during busy periods and breaks.
To ensure that the service is at all times performed in a professional manner and to the style as specified by the Supervisor / Manager.
To be fully conversant with every item and to provide explanations if requested.
To communicate with other staff and departments.
To make sure that Jetex policy and the vision statement are followed and utilized at all times.
To be aware of all services offered in the terminal.
To ensure that all guests’ wishes are met so far as is reasonably possible.
To perform all tasks such as displays, cleaning, setting and other general service requirements.
Maintain stocks, miscellaneous supplies and notify management of low stocks for reorder.
To ensure that all tasks set are completed in the time allocated and to the standard set by the Hotel.
To ensure that stations are clean and clear throughout the service.
To report all comments/complaints/problems to the supervisor
Use the incident reports to detail out any issues/observations
Provide the surveys to guests to ensure the best quality at all times.
To liaise with the department supervisor to ensure that the preparations and items are correct and to the standard set by management.
To assist other staff in ensuring the department is ready for service.
To ensure that service is discrete and efficient at all times.
Any other duties assigned by Line Manager.

REQUIREMENTS

EDUCATION

• High School or Professional Qualification from recognized institute

EXPERIENCE

• 1-2 years’ experience in hospitality

• Customer facing experience is a must

• Hotel and/or high level F&B experience is a must

SPECIFIC / TECHNICAL SKILLS

• Good command in English

• Excellent in customer service

• Intermediate IT Skills (MS Office database management)

Apply

February 15, 2021/by reuben dsouza

Jetex

Housekeeping Attendant

JOB TITLE	Housekeeping Attendant
DEPARTMENT	DWC – Hospitality
REPORTING TO	Housekeeping Supervisor
LOCATION	Dubai, UAE
AREA OF RESPONSIBILITIES	DWC – FBO

ABOUT THE COMPANY

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

ABOUT THE ROLE

The Housekeeping Attendant is primarily responsible to help maintain and inspect the lounges/facility. They must ensure the highest standards of hospitality and presentation are demonstrated at all times and follow the guidelines of Food Health & Safety/Jetex at all times in a courteous manner.

Checks the daily schedule for arrival/departure flights to position and make arrangements for the day.
To be present at the Bell desk/Reception and to be ready to assist guests, colleagues and visitors when requested.
Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
Upkeep of the flowers/plants displayed in the lounges.
Assist the other team members on duty with his/her duties during busy periods and breaks.
To ensure that the service is at all times performed in a professional manner and to the style as specified by the Supervisor /Manager.
To be fully conversant with every item and to provide explanations if requested.
To communicate with other staff and departments.
To make sure that Jetex policy and the vision statement are followed and utilized at all times.
To be aware of all services offered in the terminal.
To ensure that all guests’ wishes are met so far as is reasonably possible.
To perform all tasks such as displays, cleaning, setting and other general service requirements.
Maintain stocks, miscellaneous supplies and notify management of low stocks for reorder.
To ensure that all tasks set are completed in the time allocated and to the standard set by the Hotel.
To ensure that stations are clean and clear throughout the service.
To report all comments/complaints/problems to the supervisor
Use the incident reports to detail out any issues/observations
To liaise with the department supervisor to ensure that the preparations and items are correct and to the standard set by management.
To assist other staff in ensuring the department is ready for service.
To ensure that service is discrete and efficient at all times.
Any other duties assigned by Line Manager.

REQUIREMENTS

EDUCATION

• High School or Professional Qualification from recognized institute

EXPERIENCE

• Minimum 2 years’ experience in housekeeping/hospitality

• Customer facing experience is a must

SPECIFIC / TECHNICAL SKILLS

• Good command in English

• Excellent in customer service

• Intermediate IT Skills (MS Office database management)

Apply

February 15, 2021/by reuben dsouza

Jetex

Sales Executive

JOB TITLE: Sales Executive
LOCATION: Dubai, UAE

ABOUT THE ROLE

Contribute to sales strategy to achieve revenue target, support the overall business strategy, generate sales and maintain relationship with customers. Bring new customers on board, Support Company in the entry and exit process of customers, once successfully gained customer, CRM need to take over follow-ups and coordination with the client on their day to day service requests

Gain solid knowledge about customers’ accounts, products and services, business landscape and competitor offerings.
Ensure that the product and promotional plans are understood to give the greatest impact on territory and customers.
To assist in the development of value-added products for implementation in the local market in order to further optimize and enhance revenue
To develop, organize, control and monitor customers & region revenue
Monitor market trends and competitor activities in order to ensure that Head Office is kept informed of local conditions.
Update the CRM with information related to customer visits/follow-up/all sales’ activities information
Administration of sales volume in-line with company procedures and policies
Manage Region Sales and relationship with customers by maintaining regular customer contact.
Liaise with marketing, commercial, Sales and related departments to ensure well integrated sales efforts
Produce sales forecast every quarter
Deliver highest standard in professional conduct, personal presentation and company image
Establish and build long-term business relationships resulting in completed sales
Prepare weekly, monthly and annual territory sales reports.
Provide all required information related to the customers & sales process.
Any other duties assigned by Line Manager

REQUIREMENTS

EDUCATION

Bachelor’s Degree (preferred in Business Administration) from recognized University

EXPERIENCE

3-5 years’ experience in Airline/Ground Handling/Air Freight

SPECIFIC / TECHNICAL SKILLS

Intermediate IT Skills (MS Office database management)
Knowledge in CRM software is an advantage
Fluent in English

Apply

December 21, 2020/by reuben dsouza

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