JOB TITLE: Travel Consultant
DEPARTMENT: Travel
REPORTING TO: Travel Manager
LOCATION: Dubai, UAE
AREA OF RESPONSIBILITIES: Global Office

Travel Consultant are responsible for coordinating, promoting and booking travel arrangements for individuals, groups and businesses travels to enhance satisfaction and acquire an expanding and dedicated clientele. Offer an advice and opinions on where to go and local tourist attractions, events and customs. Travel Consultant shall provide a high level of assistance to the Travel Manager.

RESPONSIBILITIES 

  • Handling a portfolio of clients and agents travel requests.
  • Providing travel consultancy with detailed destination knowledge.
  • Processing reservations and booking confirmations to agents and affiliate offices
  • Preparing proposals and detailed itineraries for clients.
  • Negotiating with suppliers and hotels.
  • Dealing with customer inquiries and aiming to meet their expectations.
  • Coordinating with internal operations to ensure the delivery to clients.
  • Organize travel arrangement from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Handle unforeseen problems and complaints and determine eligibility for money returns.
  • Maintain relationships with both suppliers and clients.
  • Reach the revenue and profit targets.
  • Attend training to develop relevant knowledge and skills as and when requested
  • Other tasks assigned by the Line Manager.

REQUIREMENTS 

EDUCATION:

  • University Degree in Tourism/Travel/Hospitality or any related field.

EXPERIENCE:

  • Proven working experience as a travel consultant for minimum 2-3 years in outbound tours and customer service in travel industry.

SPECIFIC / TECHNICAL SKILLS: 

  • Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
  • Well experienced in various areas of travel (domestic/international, business/holidays, group/individual etc.)
  • Fluent in English (oral and written)
  • Proficient in computer skills (word, excel, power point etc.)
  • Well-versed in IT Skills (MS Office database management)
  • Passionate about delivering excellence, detailed, customer focused and results oriented.

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Ability to work in cross-functional (departments) teams.
  • Identify, capture and analyse business requirements.
  • Ability to multi-task and maintain a level of professionalism in moments of stress.
  • Attention to detail with the ability to work under own initiative
  • Effectively organizing and prioritizing workloads
  • Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up
  • Time management and organizational skills are a must
  • Exemplary sales skills and customer-oriented approach

COMPETENCIES:

INTELLECTUAL:

  • Manages difficulty and complexity
  • Acts with integrity
  • Effective communication
  • Data analysis
  • Business Thinking

TRANSFORMATION:

  • Innovates/introduces improvements
  • Commitment to achieve
  • Engaging Others
  • Drive

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles
  • Attention to detail and quality
  • Problem solving

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others
  • Teamwork

If this sounds like you, please send us your CV.

Apply online by submitting your C.V. here

(PDF,DOCX,DOC. Max. file size 2Mb)




 

 

JOB TITLE: Accountant
DEPARTMENT: Finance
REPORTING TO: Assistant Finance Manager
LOCATION: Casablanca, Morocco
AREA OF RESPONSIBILITIES: Casablanca Office

Accountant is responsible to oversee all the balancing of the Casablanca office and to present the accounts to Finance Head. He/she is responsible to solve any issue that arises in the department and to coordinate with other departmental heads for the smooth functioning.

RESPONSIBILITIES 

  • Responsible for the monthly close as well as maintenance of all accounting ledgers including monthly review of all account reconciliations and journal entries.
  • Management of A/R & A/P Accounts
  • Prepare journal entries and reconcile general ledger and subsidiary accounts
  • Daily Cash/ bank and petty cash reporting and management
  • Reconciling, monitoring and reporting bank account transactions and balances.
  • Familiar with all sorts of posting up to Trial Balance
  • Deal with External consultant for Tax returns and reporting matters.
  • Familiar with ERP accounting system.
  • To undertake other tasks as assigned by the CEO Assistant Finance Manager.

REQUIREMENTS 

EDUCATION:

  • Bachelor’s in Commerce or any related field from an accredited college.
  • CPA would be an advantage.

EXPERIENCE:

  • 3 – 5 years’ experience in accounting.
  • Familiar with ERP accounting system.

SPECIFIC / TECHNICAL SKILLS: 

  • Advanced excel ability
  • ERP experience (e.g., SAP, Oracle)
  • Financial statements
  • Economic damages calculations
  • Valuation
  • Income statement
  • Pricing
  • Cash budgeting
  • Inventory management
  • Internal auditing

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Effective interpersonal and communication skills.
  • Detail-oriented, efficient and organized professional with extensive experience in accounting systems.
  • Effectively organizing and prioritizing workloads
  • Time management
  • Possess strong analytical and problem-solving skills
  • Ability to work with different cultures

COMPETENCIES:

INTELLECTUAL:

  • Manages difficulty and complexity
  • Acts with integrity
  • Planning and organizing
  • Risk assessment, analysis and management
  • Confidentiality

TRANSFORMATION:

  • Innovates/introduces improvements
  • Designs plans for alternative actions

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others
  • Teamwork

If this sounds like you, please send us your CV.

Apply online by submitting your C.V. here

(PDF,DOCX,DOC. Max. file size 2Mb)




JOB TITLE: Customer Service Representative
DEPARTMENT: FBO – Salalah
REPORTING TO: Administration Manager
LOCATION: Salalah, Oman
AREA OF RESPONSIBILITIES: FBO – Salalah

The Customer Service Representative reports to the Administration Manager. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Customer Service Representative is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed.

RESPONSIBILITIES 

  • Safety of team and clients at all times.
  • Must display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly and outgoing attitude.
  • Required to wear and maintain professional uniform as supplied by Jetex.
  • Greet clients and guests personally and on the telephone at times
  • Offer appropriate seating arrangements around the FBO terminal
  • Present menus and take orders
  • API Relay orders to the team and ensure all orders are filled/executed in a timely and accurate fashion
  • Set up seating area/cigar lounge
  • Maintain clean and organized client areas and work area
  • Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal
  • Other duties assigned by Line Manager.

REQUIREMENTS 

EDUCATION: Bachelor’s Degree in Tourism and Hospitality Management.

EXPERIENCE:

  • Minimum 2 – 3 years’ background in aviation / airline / hotel industry
  • Knowledge of another language is a big plus

SPECIFIC / TECHNICAL SKILLS: 

  • Great interpersonal and communication skills.
  • Excellent in customer service.
  • Good knowledge in IT Skills (MS Office database management).
  • Professional look.

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Effective interpersonal and communication skills.
  • Maintains a good energy level.
  • Attention to detail with the ability to work under own initiative
  • Excellent experience working closely with clients
  • Effectively organizing and prioritizing workloads
  • Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up
  • Time management and organizational skills are a must
  • In depth information about the work area.

COMPETENCIES:

INTELLECTUAL:

  • Manages difficulty and complexity
  • Acts with integrity

TRANSFORMATION:

  • Innovates/introduces improvements
  • Designs plans for alternative actions
  • Attentiveness

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others

If this sounds like you, please send us your CV.

Apply online by submitting your C.V. here

(PDF,DOCX,DOC. Max. file size 2Mb)




JOB TITLE: Customer Service Representative
DEPARTMENT: FBO – Muscat
REPORTING TO: Administration Manager
LOCATION: Muscat, Oman
AREA OF RESPONSIBILITIES: FBO – Muscat

The Customer Service Representative reports to the Administration Manager. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Customer Service Representative is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed.

RESPONSIBILITIES 

  • Safety of team and clients at all times.
  • Must display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly and outgoing attitude.
  • Required to wear and maintain professional uniform as supplied by Jetex.
  • Greet clients and guests personally and on the telephone at times
  • Offer appropriate seating arrangements around the FBO terminal
  • Present menus and take orders
  • API Relay orders to the team and ensure all orders are filled/executed in a timely and accurate fashion
  • Set up seating area/cigar lounge
  • Maintain clean and organized client areas and work area
  • Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal
  • Other duties assigned by Line Manager.

REQUIREMENTS 

EDUCATION: Bachelor’s Degree in Tourism and Hospitality Management.

EXPERIENCE:

  • Minimum 2 – 3 years’ background in aviation / airline / hotel industry
  • Knowledge of another language is a big plus

SPECIFIC / TECHNICAL SKILLS: 

  • Great interpersonal and communication skills.
  • Excellent in customer service.
  • Good knowledge in IT Skills (MS Office database management).
  • Professional look.

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Effective interpersonal and communication skills.
  • Maintains a good energy level.
  • Attention to detail with the ability to work under own initiative
  • Excellent experience working closely with clients
  • Effectively organizing and prioritizing workloads
  • Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up
  • Time management and organizational skills are a must
  • In depth information about the work area.

COMPETENCIES:

INTELLECTUAL:

  • Manages difficulty and complexity
  • Acts with integrity

TRANSFORMATION:

  • Innovates/introduces improvements
  • Designs plans for alternative actions
  • Attentiveness

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others

If this sounds like you, please send us your CV.

Apply online by submitting your C.V. here

(PDF,DOCX,DOC. Max. file size 2Mb)




JOB TITLE: FBO Manager
DEPARTMENT: FBO – Oman
REPORTING TO: CEO/General Manager
LOCATION: Muscat, Oman
AREA OF RESPONSIBILITIES: FBO – Oman

The FBO Manager is appointed by the company. He has corporate authority for ensuring that all operations can be financed and carried out to the standard required by legal and company requirements;

  • Is responsible for providing the necessary resources and facilities to enable the FBO post holders to perform the tasks for which they are responsible to ensure safe operations.
  • Is the authority with regard to the strategy and organization of the Operations division;
  • Establishes and signs the company formal written Quality Policy Statement defining the intent of the Quality System and his commitment to it;
  • Will have general responsibility for his FBO’s Quality System including the frequency, format and structure of the internal management evaluation activities;
  • Maintains direct reporting link with the Quality Manager.
  • Understand the market and growth opportunities for the FBO;
  • Carry out management responsibilities in accordance with Jetex’s policies as well as applicable laws and regulations;
  • Liaising with senior management on financial expenses for the FBO. Budgeting, forecasting and expense management.
  • Conduct analysis to include pricing, selling points and product offerings to deliver to Senior management for approval;
  • Produces statistical analysis for presentation to the senior management i.e. monthly report including financial review, trends.
  • Create new opportunities by developing and maintaining relationships with customers and the local airport administration;
  • Enforce security and safety procedures in the FBO and on the ramp
  • Maintain regular interaction with customers to promote the FBO and to measure the level of customer satisfaction while using customer feedback to continually develop and improve upon capabilities and processes;
  • Establish a culture that promotes safety through daily observation, shift briefings, training and documented safety procedures, monthly safety meetings, and routine audits;
  • Encourage employee involvement and suggestions in the improvement and growth of the FBO, its people and its processes;
  • Ensure employees receive company communications and necessary training to include safety, customer service standards, company values, etc. as well as ensuring training and development of employees to improve work performance and maximize employee potential;
  • Maintain close contact with all FBO customers in order to meet and exceed client’s expectations.
  • Day-to-day management of all FBO operations.
  • Other duties assigned by Line Manager.

REQUIREMENTS 

EDUCATION: Bachelor’s Degree in an Aviation or business-related field;

EXPERIENCE:

  • Minimum 5 years’ experience in managerial role in any aviation related field.

SPECIFIC / TECHNICAL SKILLS: 

  • Fluent in English (oral and written)
  • Proficient in computer skills (word, excel, power point etc.)
  • Well-versed in IT Skills (MS Office database management)
  • Passionate about delivering excellence, detailed, customer focused and results oriented.
  • Experience in handling ramp equipment, tools and materials
  • Quality and safety certificates would be advantageous

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Ability to work in cross-functional (departments) teams.
  • Identify, capture and analyse business requirements.
  • Effective interpersonal and communication skills.
  • Attention to detail with the ability to work under own initiative
  • Effectively organizing and prioritizing workloads
  • Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up
  • Time management and organizational skills are a must
  • In depth information about the work area

COMPETENCIES:

INTELLECTUAL:

  • Manages difficulty and complexity
  • Providing motivational support
  • Acts with integrity
  • Effective communication
  • Business Thinking

TRANSFORMATION:

  • Innovates/introduces improvements
  • Designs plans for alternative actions
  • Commitment to achieve
  • Engaging Others
  • Empowering and developing others
  • Personal credibility

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles
  • Attention to detail and quality
  • Problem solving

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others
  • Coaching the team members
  • Effective team leader

If this sounds like you, please send us your CV.

Apply online by submitting your C.V. here

(PDF,DOCX,DOC. Max. file size 2Mb)




The role of the F&B Attendant is primarily responsible to prepare food and drinks to all guests to the terminal. They will ensure that the highest standards of hospitality and presentation are demonstrated at all times and follow the guidelines of Food Health & Safety/Jetex at all times in a courteous manner.

JOB TITLE: F&B Attendant
DEPARTMENT: FBO – DWC
REPORTING TO: HR & Administration Manager
LOCATION: Dubai, UAE
AREA OF RESPONSIBILITIES: FBO – DWC

Key responsibilities include (but not limited to):

  • Checks the daily schedule for arrival/departure flights to position and make arrangements for the day.
  • To be present at the Bell desk/Reception and to be ready to assist guests, colleagues and visitors when requested.
  • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
  • Assist the other team members on duty with his/her duties during busy periods and breaks.
  • To ensure that the service is at all times performed in a professional manner and to the style as specified by the Supervisor / Manager.
  • To be fully conversant with every item and to provide explanations if requested.
  • To communicate with other staff and departments.
  • To make sure that Jetex policy and the vision statement are followed and utilized at all times.
  • To be aware of all services offered in the terminal.
  • To ensure that all guests’ wishes are met so far as is reasonably possible.
  • To perform all tasks such as displays, cleaning, setting and other general service requirements.
  • Maintain stocks, miscellaneous supplies and notify management of low stocks for reorder.
  • To ensure that all tasks set are completed in the time allocated and to the standard set by the Hotel.
  • To ensure that stations are clean and clear throughout the service.
  • To report all comments/complaints/problems to the supervisor
  • Use the incident reports to detail out any issues/observations
  • Provide the surveys to guests to ensure the best quality at all times.
  • To liaise with the department supervisor to ensure that the preparations and items are correct and to the standard set by management.
  • To assist other staff in ensuring the department is ready for service.
  • To ensure that service is discrete and efficient at all times.
  • Any other duties assigned by Line Manager.

REQUIREMENTS 

EDUCATION: High School or Professional Qualification from recognized institute

EXPERIENCE:

  • 1-2 years’ experience in hospitality
  • Customer facing experience is a must

SPECIFIC / TECHNICAL SKILLS: 

  • Good command in English
  • Excellent in customer service
  • Intermediate IT Skills (MS Office database management)

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Effective interpersonal and communication skills.
  • Energetic and personable.
  • Professional, attentive and detail-oriented.
  • Can resolve any issues that arise to make sure clients leave happy.
  • Excellent experience working closely with clients.
  • Ability to multitask, take initiative, work efficiently, and flexible.
  • Time management and organizational skills are a must.

COMPETENCIES:

INTELLECTUAL:

  • Customer service
  • Manages difficulty and complexity
  • Acts with integrity
  • Conflict and people management

TRANSFORMATION:

  • Innovates/introduces improvements
  • Safety and security awareness

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles
  • Customers service orientated

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others
  • Teamwork

If this sounds like you, please send us your CV.

Apply online by submitting your C.V. here

(PDF,DOCX,DOC. Max. file size 2Mb)




The Guest Experience Executive reports to the Hospitality Manager. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Guest Experience Executive is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed.

JOB TITLE: Guest Experience Executive
DEPARTMENT: FBO – Hospitality
REPORTING TO: Hospitality Manager
LOCATION: Dubai, UAE
AREA OF RESPONSIBILITIES: FBO – DWC

Key responsibilities include (but not limited to):

  • Safety of team and clients at all times.
  • Must display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly and outgoing attitude.
  • Required to wear and maintain professional uniform as supplied by Jetex.
  • Greet clients and guests personally and on the telephone at times
  • Offer appropriate seating arrangements around the FBO terminal
  • Present menus and take orders
  • API Relay orders to the team and ensure all orders are filled/executed in a timely and accurate fashion
  • Set up seating area/cigar lounge
  • Maintain clean and organized client areas and work area
  • Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal
  • Other duties assigned by Line Manager.

REQUIREMENTS 

EDUCATION: Bachelor’s Degree in Tourism and Hospitality Management.

EXPERIENCE:

  • Minimum 2 – 3 years’ background in aviation / airline / hotel industry
  • Knowledge of another language is a big plus

SPECIFIC / TECHNICAL SKILLS: 

  • Great interpersonal and communication skills.
  • Excellent in customer service.
  • Good knowledge in IT Skills (MS Office database management).
  • Professional look.

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Effective interpersonal and communication skills.
  • Maintains a good energy level.
  • Attention to detail with the ability to work under own initiative.
  • Excellent experience working closely with clients.
  • Effectively organizing and prioritizing workloads.
  • Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up.
  • Time management and organizational skills are a must.
  • In depth information about the work area.

COMPETENCIES:

INTELLECTUAL:

  • Manages difficulty and complexity
  • Acts with integrity

TRANSFORMATION:

  • Innovates/introduces improvements
  • Designs plans for alternative actions
  • Attentiveness

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others

If this sounds like you, please send us your CV.

Apply online by submitting your C.V. here

(PDF,DOCX,DOC. Max. file size 2Mb)




Contribute to sales strategy to achieve revenue target, support the overall business strategy, generate sales and maintain relationship with customers. Bring new customers on board, Support Company in the entry and exit process of customers, once successfully gained customer, CRM need to take over follow-ups and coordination with the client on their day to day service requests.

JOB TITLE: FBO Corporate Account Manager
DEPARTMENT: Global Sales
REPORTING TO: Commercial Development Manager
LOCATION: Dubai, UAE
AREA OF RESPONSIBILITIES: Global

Key responsibilities include (but not limited to):

  • Gain solid knowledge about customers’ accounts, products and services, business landscape and competitor offerings.
  • Ensure that the product and promotional plans are understood to give the greatest impact on territory and customers.
  • To assist in the development of value-added products for implementation in the local market in order to further optimize and enhance revenue
  • To develop, organize, control and monitor customers & region revenue
  • To achieve the Sales Target set by management for the respective period/year.
  • Monitor market trends and competitor activities in order to ensure that Head Office is kept informed of local conditions.
  • Update the CRM with information related to customer visits/follow-up/all sales’ activities information
  • Administration of sales volume in-line with company procedures and policies
  • Manage Region Sales and relationship with customers by maintaining regular customer contact.
  • Liaise with marketing, commercial, Sales and related departments to ensure well integrated sales efforts
  • Produce sales forecast every quarter
  • Deliver highest standard in professional conduct, personal presentation and company image
  • Establish and build long-term business relationships resulting in completed sales
  • Prepare weekly, monthly and annual territory sales reports.
  • Provide all required information related to the customers & sales process.
  • Job will require up to 50% international travel.
  • Any other duties assigned by Vice President Sales.

REQUIREMENTS 

EDUCATION: Bachelor’s Degree (preferred in Business Administration) from recognized University

EXPERIENCE:

  • 3-5 years’ experience in sales (preferably in aviation industry)
  • 2 years people management experience is essential

SPECIFIC / TECHNICAL SKILLS: 

• Intermediate IT Skills (MS Office database management)
• Knowledge in CRM software is an advantage
• Fluent in English (Arabic preferred but not mandatory)

ESSENTIAL SKILLS & COMPETENCIES:

PERSONAL SKILLS: 

  • Strong interpersonal skills and ability to communicate at all levels
  • Capability to work under pressure
  • Demonstrate sense of urgency
  • Selling and negotiation skills
  • Account management & development
  • Strategic sales planning
  • Time & territory management
  • Conflict management
  • Project management

COMPETENCIES:

INTELLECTUAL:

  • Works with integrity
  • Manages difficulty and complexity

TRANSFORMATION:

  • Innovates/introduces improvements
  • Designs plans for alternative actions

RESULTS:

  • Solutions driven
  • Uses analytical techniques
  • Delivers against obstacles

TEAM:

  • People orientated
  • Effective communicator
  • Builds and promotes the value of team collaboration
  • Acknowledges and gives credit to others

If this sounds like you, please send us your CV.

Apply online by submitting your C.V. here

(PDF,DOCX,DOC. Max. file size 2Mb)




Jetex business aviation certificates