JOB TITLE Travel Consultant
DEPARTMENT Travel
REPORTING TO Director – Travel
LOCATION Dubai, UAE
AREA OF RESPONSIBILITES Global Office

 

ABOUT THE COMPANY

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

 

ABOUT THE ROLE

Travel Consultant is responsible for coordinating, promoting and booking travel arrangements for individuals, groups and businesses travels to enhance satisfaction and acquire an expanding and dedicated clientele. Offer an advice and opinions on where to go and local tourist attractions, events and customs. Travel Consultant shall provide a high level of assistance to the Director – Travel.

  • Handling a portfolio of clients and agents travel requests.
  • Expert in using GDS (Amadeus & Galileo) for both hotel and flight ticket bookings.
  • Providing travel consultancy with detailed destination knowledge.
  • Processing reservations and booking confirmations to agents and affiliate offices
  • Preparing proposals and detailed itineraries for clients.
  • Negotiating with suppliers and hotels.
  • Dealing with customer inquiries and aiming to meet their expectations.
  • Coordinating with internal operations to ensure the delivery to clients.
  • Organize travel arrangement from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Handle unforeseen problems and complaints and determine eligibility for money returns.
  • Maintain relationships with both suppliers and clients.
  • Reach the revenue and profit targets.
  • Attend training to develop relevant knowledge and skills as and when requested.
  • Other tasks assigned by the Line Manager.

 

REQUIREMENTS

EDUCATION

 

  • University Degree in Tourism/Travel/Hospitality or any related field.
EXPERIENCE

 

  • Proven working experience as a travel consultant for minimum 2-3 years in outbound tours and customer service in travel industry.
SPECIFIC / TECHNICAL SKILLS

 

  • Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
  • Well experienced in various areas of travel (domestic/international, business/holidays, group/individual etc.)
  • Fluent in English (oral and written)
  • Proficient in computer skills (word, excel, power point etc.)
  • Well-versed in IT Skills (MS Office database management)
  • Passionate about delivering excellence, detailed, customer focused and results oriented.

 

Apply

JOB TITLE Flight Manager (Russian Speaker)
DEPARTMENT Operations
REPORTING TO Vostok Operations Manager
LOCATION Dubai Airport Free zone, UAE
AREA OF RESPONSIBILITES Global Office

 

ABOUT THE COMPANY

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

 

ABOUT THE ROLE

The Flight Manager reports to the Vostok Operations Manager and ensures that the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

  • Monitor progress and ensure services are correctly requested and delivered
  • Supervise flight operations processes to provide operational efficiency
  • Execute and oversee: First requests from new customers + important and short notice requests of all customers.
  • Provide team support during over-load periods
  • Assist in coordinating day-to-day flight operations in accordance with all regulations and requirements.
  • Brief crews/customers on all aspects of flights.
  • Coordinate international flight planning activities.
  • Ensure customers are always updated about status of their requested services and actual flights.
  • Ensure designated checklists are properly done and completed for each arrival and departure (please refer to GTM checklist)
  • Coordinate with ops teams and Flight Status Team in case of flight delay/revision/cancellation
  • Coordinate with Dispatch, TravelEX, and FuelEX to deliver one and final brief to crews/customers.
  • Report to Ops Manager/Procurement/Accounts/AM/BDM/Client Relations in case of service failure or major delay
  • Assist Ops Manager/Duty Manager with service reports, when necessary
  • Communicate with employees and management in a clear and concise manner
  • Manage customer accounts from operations-side (communications, feedback and activity monitoring)
  • Prepare detailed monthly customer management reports
  • Other tasks in line with job scope as instructed by the Reporting Manager.

 

REQUIREMENTS

EDUCATION

 

·         University Degree in Aviation or any related fields.
EXPERIENCE

 

  • 3 – 5 years’ experience in flight support services any aviation related field.
SPECIFIC / TECHNICAL SKILLS

 

  • Fluent in English (oral and written)
  • Proficient in computer skills (word, excel, power point etc.)
  • Well-versed in IT Skills (MS Office database management)
  • Passionate about delivering excellence, detailed, customer focused and results oriented.

 

Apply

 

JOB TITLE

 

Sales Executive

DEPARTMENT Global Sales
REPORTING TO Regional Sales Manager
LOCATION Morocco
AREA OF RESPONSIBILITIES Africa

 

ABOUT THE COMPANY

 

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

 

ABOUT THE ROLE

The Sales Executive – Jetex Global Sales shall work with appointed airlines/operators/yacht operators/villa management companies to introduce the commercial/cargo/medevac/VIP/ requests of potential customers in the market, maintain sales and high standard of service to customers, control of commercial operations, recommend, implement, and effectively control pricing, comply with the company’s regulations, policies and procedures.

 

  • Maintain and expand business in the assigned areas
  • Negotiate agreements and resolves potential issues or problems with clients
  • Expand existing current customer base by recognizing and involving top tour operators and agencies within the area
  • Create awareness of all the products and services in the area to magnify market influence and generate future sales
  • Develop sales network and price structure to attain targets and increase revenues
  • Implement customer service procedures to ensure customer satisfaction
  • Strictly following company guidelines and policies
  • Prepare sales activities reports such as Sales performance report
  • Reporting the time recording reports
  • Involve in business strategies with the Head of Jetex Global Sales
  • Any other tasks assigned by the Reporting Manager.
  • Travel for business meetings

 

REQUIREMENTS

EDUCATION

 

  • Bachelor’s Degree
EXPERIENCE

 

  • Minimum 2 years’ experience in Sales (preferred in Aviation/Travel industry/Air Freight/Cargo)
SPECIFIC / TECHNICAL SKILLS

 

  • Professional competence with Office pack
  • Knowledge in CRM software is an advantage
  • Fluent in both English – Professional competence in reading/listening/writing/speaking
  • Bilingual ( Eng/FR)

 

 
Apply
 

JOB TITLE Business Development Executive
DEPARTMENT Global Sales
REPORTING TO Commercial Sales Manager
LOCATION Dubai Airport Free zone, UAE
AREA OF RESPONSIBILITES Global

 

ABOUT THE COMPANY 

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

 

ABOUT THE ROLE

  • Familiarizing with the services offered by Jetex.
  • To work closely with the Commercial Sales Manager to ensure leads are generated within various business sectors.
  • Updating the database.
  • Making outbound calls to potential clients with an excellent telephone manner and upbeat outlook.
  • Shall convert outbound calls into qualified appointments and passing the lead to Commercial Sales Manager.
  • Deliver innovative, flexible, integrated solutions to meet the client business needs.
  • Maintaining meaningful relationships with existing clients to ensure that they are retained.
  • Any other tasks assigned by the Line Manager.

 

REQUIREMENTS

EDUCATION

 

  • Bachelor’s Degree (preferred in Aviation) from recognized University
EXPERIENCE

 

  • Minimum 2 years’ experience in Customer Service/Sales (preferred in Aviation/Travel industry/Air Freight/Cargo)
SPECIFIC / TECHNICAL SKILLS

 

  • Professional competence with Office pack
  • Knowledge in CRM software is an advantage
  • Fluent in English – Professional competence in reading/listening/writing/speaking
  • Bilingual

 

Apply

JOB TITLE HR Generalist
REPORTING TO Assistant HR Manager
LOCATION Dubai Airport Free zone, UAE
AREA OF RESPONSIBILITES Dubai
DEPARTMENT HR & Admin

 

ABOUT THE COMPANY

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

 

ABOUT THE ROLE

The HR Generalist will cover most of the HR functions including recruitment, training, performance appraisal and any other tasks within the HR Department.

  • Handling end to end recruitment including job posting, sourcing and screening CVs, interview schedule, offer and reference check.
  • Assist the HR team in designing and implementing overall recruiting strategy.
  • Provide analytical and well documented recruiting reports to the senior manager.
  • Act as a point of contact and build influential candidate relationships during the selection process.
  • Develop and update job descriptions and job specifications.
  • Assist with the onboarding process of the new joiners including training with the other departments, arranging accesses, preparing documents and devices.
  • Assist Process Excellence team in identifying required training for the employees within the company.
  • Assist in developing, organizing, conducting and evaluating training programs/activities.
  • Assist the senior manager in designing, developing and implement an efficient, fair and transparent Performance Management System.
  • Handling the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals (e.g. forms and templates, communications).
  • Coordinating with the Line Managers with regards to employee’s performance assessment.
  • Monitoring the performance assessment during probationary period of the new joiners.
  • Any other tasks assigned by the Line Manager.

 

REQUIREMENTS

 

EDUCATION

 

  • Bachelor’s Degree in Human Resources Management, Psychology, Behavioral Science and other related field.
EXPERIENCE

 

  • Minimum 3 years’ experience in Human Resources, assisting with various HR related functions.
  • Proven work experience in recruitment cycle and sourcing techniques.
  • Experience with training & development
SPECIFIC / TECHNICAL SKILLS

 

  • Fluent in English (excellent writing and speaking skills)
  • Proficient in computer skills (word, excel, power point etc.)
  • Knowledge of UAE Labor Laws
  • Familiar with HR System.
  • UAE Driving License would be advantageous

 

 

 

Apply

 

Job Title Ramp Equipment Operator
Department Ramp
Reporting To Ramp Supervisor
Location Al Maktoum International (VIP Terminal), DWC, Dubai, UAE

 

About Jetex 

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

 

Key Responsibilities

The key responsibilities of this role include (but are not limited to):

  • Participating in the daily shift briefings with the Ramp team
  • Review the movement and repositioning schedule for the shift and stay updated with any changes
  • Completing the Ground Support Equipment (GSE) checklists at the start of each shift, to ensure serviceability of the equipment.
  • Responsibility for conducting the under wing services, and ensuring that all services for an aircraft are conducted in a professional and timely manner, always following the ‘Safety First’ guideline
  • Ensuring that all pre and post activity checks are conducted for all arrivals, departures and repositioning, including and not limited to aircraft walk around checks, bay sweeps, FOD checks, ensuring availability of chocks, cones, tie downs (if applicable), carpets, and any additional measures as defined in the established procedures.
  • Operating and conducting services using the appropriate Ground Service Equipment (GSE) strictly in compliance with the established standards and the Standard Operating Procedures (SOPs), including the pre and post process safety checks.
  • Operating conventional pushback and towbarless pushback tractors, in compliance with the established standards, airport regulations and safety measures. Ability to determine the appropriate equipment and tow bars that can be used on an aircraft
  • Work seamlessly with the Ramp Assistants, Flight Coordinator, Ramp Supervisor/ Manager and other teams to ensure that services are delivered in a timely and professional manner, strictly following all safety measures
  • Ensuring that the relevant teams and systems are updated on the status of the under wing services
  • Safety of Clients, Passengers, Aircraft, Jetex personnel, equipment, communication devices and assets at all times.
  • Raising incidents, accidents, close calls or observations in line with the Incident Management procedure
  • Wearing the appropriate Personal Protective Equipment (PPE) when on the airside, and as appropriate to the operational environment and service being performed.
  • Participating in a handover briefing to the next shift to ensure seamless transition to the new shift
  • Any other duties assigned by Line Manager.

 

Eligibility Criteria

Education and Certifications

 

  • Diploma/ Bachelor’s Degree from a recognized University
  • Certification for Conventional pushback and towbarless pushback operations
  • Certifications for other Ground Support Equipment
  • Ramp vehicle and equipment license is must
Experience

 

  • Minimum 2 – 5 years experience in aviation ground handling
  • Minimum 2 years experience operating conventional pushback and towbarless pushback tractors, and other Ground Support Equipment such as water service, lavatory service, passenger steps, ground power unit, mobile conveyor belt.
Specific / Technical Skills

 

  • Good in English communication
  • Knowledge in ramp equipment, tools and materials
  • Successful completion of a ramp services training program.
  • Knowledge of proper lifting techniques.
  • Working knowledge of airside safety procedures.
  • Basic knowledge of different type of aircraft
  • Must have previous Airside Driving Permit
  • Must hold a valid UAE driving license

Apply

JOB TITLE Social Media Manager
REPORTING TO Director – Portfolio Development and Corporate Communications
LOCATION Dubai, UAE
AREA OF RESPONSIBILITES Global
DEPARTMENT Marketing

 

ABOUT THE COMPANY

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

ABOUT THE ROLE

We are looking for a talented Social Media Manager to administer our social media accounts. You will be responsible for creating original text, image, and video content, managing posts and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

As the Social Media Manager, we expect you to be up to date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express our company’s views creatively.

Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

Responsibilities

  • Perform research on current benchmark trends and audience preferences
  • Design and implement social media strategy to align with business goals
  • Set specific objectives and report on ROI
  • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
  • Communicate with followers, respond to queries in a timely manner and monitor customer reviews
  • Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
  • Suggest and implement new features to develop brand awareness, like promotions and competitions
  • Stay up to date with current technologies and trends in social media, design tools and applications
  • Any other tasks assigned by the Line Manager.

 

REQUIREMENTS

EDUCATIONAL BACKGROUND

Level of education and professional qualifications:

  • Bachelor’s Degree in Marketing or any related fields.
EXPERIENCE

Minimum period of relevant experience

  • At least 5 years’ experience in Social Media.
  • Demonstrated experience in delivering complex marketing campaigns and projects.
  • Proven work experience in social media
  • Agency background is highly preferred
TECHNICAL / WORK – BASED SKILLS OR SPECIFIC KNOWELDGE (MUST HAVE)

Skills specific to the job, e.g. language fluency, systems knowledge etc.

  • Hands on experience in content creation
  • Strong command in both written and spoken English as involvement in content production is required.
  • Excellent copywriting skills
  • Ability to deliver creative content (text, image and video)
  • Experience with Photoshop or equivalent photo editing platform

 

Apply

JOB TITLE Guest Experience Executive  
DEPARTMENT DWC – Hospitality
REPORTING TO Guest Experience Manager
LOCATION Dubai, UAE
AREA OF RESPONSIBILITES FBO – DWC

 

ABOUT THE COMPANY

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 destinations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

 

ABOUT THE ROLE

The Guest Experience Executive reports to the Guest Experience Manager. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Guest Experience Executive is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed.

Key responsibilities include (but not limited to):

  • Safety of team and clients at all times.
  • Must display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly and outgoing attitude.
  • Required to wear and maintain professional uniform as supplied by Jetex.
  • Greet clients and guests personally and on the telephone at times
  • Offer appropriate seating arrangements around the FBO terminal
  • Present menus and take orders
  • API Relay orders to the team and ensure all orders are filled/executed in a timely and accurate fashion
  • Set up seating area/cigar lounge
  • Maintain clean and organized client areas and work area
  • Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal
  • Other duties assigned by Line Manager.

 

REQUIREMENTS

EDUCATION

 

  • Bachelor’s Degree in Tourism and Hospitality Management.
EXPERIENCE

 

  • Minimum 2 years’ experience in aviation / airline / hotel industry
  •  Knowledge of another language is a big plus
SPECIFIC / TECHNICAL SKILLS

 

  • Great interpersonal and communication skills.
  • Excellent in customer service.
  • Good knowledge in IT Skills (MS Office database management).
  • Professional look.

Apply

JOB TITLE F&B Representative
DEPARTMENT FBO – RAK
REPORTING TO Guest Experience Manager
LOCATION Marrakesh, Morocco
AREA OF RESPONSIBILITES FBO – RAK

ABOUT THE COMPANY

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

 

ABOUT THE ROLE

The role of the F&B Representative is primarily responsible to prepare food and drinks to all guests to the terminal. They will ensure that the highest standards of hospitality and presentation are demonstrated at all times and follow the guidelines of Food Health & Safety/Jetex at all times in a courteous manner.

Key responsibilities include (but not limited to):

  • Checks the daily schedule for arrival/departure flights to position and make arrangements for the day.
  • To be present at the Bell desk/Reception and to be ready to assist guests, colleagues and visitors when requested.
  • Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
  • Assist the other team members on duty with his/her duties during busy periods and breaks.
  • To ensure that the service is at all times performed in a professional manner and to the style as specified by the Supervisor / Manager.
  • To be fully conversant with every item and to provide explanations if requested.
  • To communicate with other staff and departments.
  • To make sure that Jetex policy and the vision statement are followed and utilized at all times.
  • To be aware of all services offered in the terminal.
  • To ensure that all guests’ wishes are met so far as is reasonably possible.
  • To perform all tasks such as displays, cleaning, setting and other general service requirements.
  • Maintain stocks, miscellaneous supplies and notify management of low stocks for reorder.
  • To ensure that all tasks set are completed in the time allocated and to the standard set by the Hotel.
  • To ensure that stations are clean and clear throughout the service.
  • To report all comments/complaints/problems to the supervisor
  • Use the incident reports to detail out any issues/observations
  • Provide the surveys to guests to ensure the best quality at all times.
  • To liaise with the department supervisor to ensure that the preparations and items are correct and to the standard set by management.
  • To assist other staff in ensuring the department is ready for service.
  • To ensure that service is discrete and efficient at all times.
  • Any other duties assigned by Line Manager.

REQUIREMENTS

EDUCATION

 

  • High School or Professional Qualification from recognized institute
EXPERIENCE

 

  • 1-2 years’ experience in hospitality
  • Customer facing experience is a must
  • Hotel and/or high level F&B experience is a must
SPECIFIC / TECHNICAL SKILLS

 

  • Good command in English
  •  Excellent in customer service
  • Intermediate IT Skills (MS Office database management)

 

Apply