COMPANY
Confidentality
Jetex is committed to maintaining the highest degree of integrity in all our dealings with our current and past clients, suppliers and both in terms of normal commercial confidentiality, and the protection of all personal, flights information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and handlers around the world.
Conflict of Interest
Due to the sensitive nature of our services, we will not provide a service to a direct competitor of a client, and we generally try to avoid any dealings with competitor companies even after the cessation of services to a client or supplier.
Ethics
Jetex conducts our own flight support services honestly and honorably. Our flight arrangements, support assistance and the methods imparted through our services, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and handlers.
Duty of Care
Our actions will always conform to relevant law, and we believe that all clients and suppliers, including our support agents, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.
Delivering Quality Services
We believe that delivering a quality service in a consistent manner depends on skill developed through experience, knowledge gained through training, and the compulsory use of checklists. Checklists embedded in our systems enable us to consistently deliver results and meet our clientsʼ expectations. It is Jetex policy that all employees adhere to the use of checklists without fail.
Service-quality is measured by the degree to which our customer is satisfied by the use of the service. The quality of the service is always judged from the customerʼs perspective. No matter what our opinion is about the quality of the services we provide, it is ultimately the customer and the customer only who is going to be the judge. Feedback is always be welcome. It is important to remember that it is a professional duty to report feedback, whether positive or negative, to management as soon as possible
Intellectual
property and moral rights
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.
Professional conduct
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgment and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.
Equality and discrimination
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, color, age or personal disability.