Privacy & Cookies Policy

This Privacy & Cookies Policy (the “Policy”) has been designed to satisfy any concerns you may have about your privacy online and sets out the steps we have taken to ensure that your privacy is safeguarded. The Policy relates to the collection, protection, disclosure and use of personal data belonging to individuals who visit www.jetex.com (our “Site”).

This is a Site not intended to be used by persons under the age of 18 and such persons should not use it. We wish to provide visitors to our Site with detailed information about the “Cookies” we use, what they are and their purpose.

Your privacy and security is important to us. This Policy sets out how we will treat any personal information we obtain from you and it is intended to help you understand how we deal with it and how you may remove it. By providing your personal information to us, you agree that we may collect and use the personal information you provide in the ways described in this Policy. If you do not agree with the terms of this Policy, please do not provide any personal details to us.

We will use your personal information only for the purposes set out below.

Please note that we may need to update this Policy from time to time to reflect changes in the law. We recommend that you check this page regularly to ensure that you have read the most recent version and that you are happy with any changes.

This Policy was last revised on: 1 July 2013.

1. INFORMATION WE MAY COLLECT FROM YOU AND ITS RETENTION

1.1 It is your choice to provide us with personal information. We may provide you with the option to select whether you would like to receive information from us. In some circumstances, you will not have the option to opt out, for example, when we are administering a transaction requested by you, or if we are satisfying a legal requirement.

1.2 Ways in which you may be providing us with personal information include, for example:

1.2.1 applying for Services;

1.2.2 sending us an Enquiry;

1.2.3 making a Credit Application for Fueling Services;

1.2.4 making a Fleet Update Application;

1.2.5 applying for a job advertisement;

1.2.6 emailing us; and/or

1.2.7 reporting a problem.

1.3 The information we also collect from you includes, but is not limited to, data concerning traffic on our Site, location data, weblogs and other communication data (whether this is required for our billing purposes or otherwise), and the resources that you access.

1.4 By providing any personal information to us, you fully understand and clearly consent to the transfer, collection and processing of such personal information. Such transfer, collection and processing will comply with the terms of this Policy.

1.5 We will retain your personal information whilst we have a business relationship with you or for a longer period in order to enforce any agreements with you or to comply with any legal obligations.

2. IP ADDRESSES AND COOKIES

2.1 Like many other websites, we use “cookies” to help us gather and store information about visitors to our Site.

2.2 We may collect information about your computer, including your IP address, operating system and browser type for system administration. This is statistical data about our Site users’ browsing actions and patterns, and does not identify you as an individual.

2.3 A “cookie” is a small text file which is downloaded on to your computer’s hard disk when you access certain websites. Cookies allow the website to recognise your computer. A cookie can identify the pages that are being viewed and this can assist us to select the pages that the visitor sees.

2.4 “Session” cookies only exist whilst visitors are online on a particular occasion. These are temporary cookies that aid your journey around the Site and remember the preferences you have selected during your “session”.

2.5 "Persistent" cookies, which are not session-based, remain on a visitor’s computer, so that you can be recognised as a previous visitor when you next visit our Site. This allows us to collect information about your browsing habits whilst on our Site, and this can be useful in assisting us to monitor and improve our services.

2.6 We do not store sensitive information such as account numbers or passwords in "persistent" cookies, and cookies in themselves, do not contain enough information to identify you. You will only become personally identifiable in relation to your browsing habits after you have formally provided us with your personal data for the purposes outlined in Section 1.2 above.

2.7 In addition to using cookies, we might also use GIFs and other web tools, such as Google Analytics, to collect information about your browsing activities whilst on our Site. In this respect the information that is provided is similar to the information supplied by cookies, and we use it for the same purposes.

2.8 Any information that we acquire about you using cookies, GIFs, or other web tools is subject to the same restrictions and conditions as any other information we collect about you, as outlined in this Policy.

2.9 Some third parties who are linked to our Site are also likely to use cookies, GIFs, or other web tools that are set by other people such as advertising agencies, or the businesses to which the advertisements relate. We do not have access to any information that might be collected in this way, and, if you are concerned, you should contact such third parties for more information.

3. THE COOKIES USED ON OUR SITE

3.1 Cookies set by Google Analytics include:

Cookie Name

_utma, _utmb, _utmc, _utmz, or others within the range _utma to _utmz.

Purpose

Google Analytics is a web analytics service provided by Google, Inc. By default, Google Analytics sets four performance cookies in order to evaluate your use of the Site, including number of visits, duration of browsing and referring sites, and compiles reports for us on activity on the Site. All information these cookies collect is aggregated and therefore anonymous.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google state that they will not associate your IP address with any other data held by Google.

For more information about the way in which Google Analytics uses these cookies please visit the following link – http://developers.google.com/analytics/resources/concepts/ga ConceptsCookies.

_utma expires 2 years from being set or updated. _utmb expires 30 minutes from being set or updated. _utmz expires 6 months from being set or updated. _utmv expires 2 years from being set or updated.

3.2 If you wish to know all the cookies we have set and how to delete or manage them, please refer to www.allaboutcookies.org.

4. HOW TO DISABLE/ ENABLE COOKIES

4.1 You have the ability to accept or decline cookies by modifying the settings in your browser or by not pressing the “Understood” button on the drop-down banner that will appear on the first page you see on our Site. For example, in Internet Explorer, you can go to Tools and then Internet Options, where there is the option to change your settings to disable cookies. However, you may not be able to use all the interactive features of our Site if the cookies are disabled.

4.2 You also have the ability to delete cookies that have been installed in the cookie folder of your browser. To do this you should search for “cookies” in your “Help” function for information on where to find your cookie folder.

4.3 To delete only the cookies set by our Site, for example in Internet Explorer, you must do the following:-

  • In Internet Explorer, click the Tools button, and then click Internet Options.
  • On the General tab, under Browsing history, click Settings.
  • Click the View files button.
  • Click the Name column heading to sort all the files alphabetically, and then scroll down until you see files that begin with the prefix Cookie:. All cookies will have that prefix, and they usually contain the name of the website that created the cookie.
  • Right-click the cookie you want to delete, click Delete, and then click Yes.
  • Close the window that contains the list of files, and then click OK twice to return to Internet Explorer.

You should note that some websites store your member name, password, or other information about you in a cookie. If you delete that cookie, you might need to re-enter your personal information again the next time you visit the Site.

4.4 To delete only the cookies set by our Site, for example in Firefox, you must do the following:-

  • At the top of the Firefox window, click on the Firefox button and then click Options
  • Select the Privacy panel.
  • Set Firefox to Use custom settings for history.
  • Click Show Cookies.... The Cookies window will appear.
  • In the Search field, type the name of the site whose cookies you want to remove. The cookies that match your search will be displayed.
  • Select the cookie(s) in the list to remove and click Remove Cookie
  • Select the first cookie and press Shift + End to select all the cookies in the list.
  • Click Close to close the Cookies window.

4.5 Unless you have adjusted your browser settings so that it will refuse cookies, our Site will issue cookies when you log on.

4.6 To prevent Google Analytics cookies being set, you may install the Google Analytics Opt-Out Browser Add-On by clicking on this link - http://tools.google.com/dlpage/gaoptout and following the instructions.

5. STORAGE AND PROTECTION OF YOUR PERSONAL DATA

5.1 Information that we collect from you is stored in Dubai and not transmitted elsewhere. All persons involved in the processing of personal information are based in Dubai. By submitting your personal information, you agree to such collection, storage and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

5.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

5.3 We take great care and use sophisticated technology in order to protect your personal information from unauthorized access, loss or alteration. We have protections in force in our endeavours to secure your personal information from unintentional disclosure and in order to achieve this we have put in place corporate policies and procedures.

6. USES MADE OF THE INFORMATION BY US

6.1 We may use personal information collected from you to provide specific services to you. We may use your personal information in the following ways:

6.1.1 To ensure that content from our Site is presented in the most effective manner for you and for your computer or device.

6.1.2 To assess your eligibility for and, if eligible, provide you with information and/or services that you may request from us.

6.1.3 To allow you to participate in current and future interactive features of our services when you choose to do so.

6.1.4 To provide you with information about our business or services which may be of interest to you, about which we may contact you by email or by post.

6.1.5 To help us carry out our obligations arising from any Agreements entered into between you and us.

6.1.6 For marketing purposes and to communicate with you about our services and for our own internal marketing analysis, for example, to assess trends amongst our consumers or to measure the amount of traffic to our Site.

7. USES MADE OF THE INFORMATION BY THIRD PARTIES

7.1 We may also use your data, or permit selected third parties to use your data, to provide you with data about goods and services which may be of interest to you, and we or they may contact you about these by post or e-mail.

7.2 Please note that we will not, under any circumstances, sell your personal information to anyone else.

7.3 Any information or statistics relating to our business that we disclose to others will not identify you personally. We may, for example, perform statistical analyses of the behaviour of the users of our Site in order to measure interest in the various areas of our Site. This information, and any other general information about our users that we share with others, will not contain personal information about you.

8. LINKS TO OTHER WEBSITES

This Policy only covers this Site. If you follow a link from this Site to another website, you must refer to and read the privacy statement on that other website which you visit. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. DISCLOSURE OF YOUR INFORMATION

9.1 We may disclose your personal information:

9.1.1 To third parties in order that they will be able to prepare or send any communications to you, or to assist us in connection with any of our administrative or business functions, (including, but not limited to warehousing and delivery, marketing and advertising, and credit card and data processing) or in the provision of any of our requested products or services to you.

9.1.2 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer or seller.

9.1.3 If Jetex FZCO, or substantially all of its assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

9.1.4 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Conditions of Business or any other agreements; or to protect the rights, property, or safety of Jetex FZCO Flight Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

10. INTERACTIVE AREAS OF OUR SITE/ BLOGS

10.1 Information that you post on or through the public areas of this Site, for example, in chat rooms, discussion groups, blogs, or via social networking (including but not limited to Facebook and Twitter) is generally accessible to, and may be collected by, others and may result in unwelcome communications. For your own safety and security you should not provide information about yourself on the aforementioned areas of our Site or via social networking.

10.2 If you disclose any information by posting on or through the public areas of this Site, for example, in chat rooms, discussion groups, blogs, or via social networking, we do not accept any responsibility or liability for any breach of privacy, loss, damage, effect on your reputation or otherwise whatsoever.

11. YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you, before collecting your data, if we intend to use your data for such purposes or if we intend to disclose your data to any third party for such purposes. You can exercise your right to prevent such processing at any time by contacting us at info@jetex.com.

12. ACCESS TO INFORMATION AND CORRECTION

You are entitled to access the information we hold about you. If you would like a copy of this information or if you believe that any information we have about you is incomplete, inaccurate or requires to be updated, or if as a parent or guardian you believe that your child has given us personal information without your consent please write to us at the address below.

13. CONTACT

Questions, comments and requests regarding this Policy are welcomed and should be addressed to info@jetex.com or Jetex FZCO, PO Box 54698 Office Number 807, Phase 6 East Building, Dubai Airport Free Zone, Dubai, United Arab Emirates.

14.Privacy Policy

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.  
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. 
  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.  

15.Terms and Condition
  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. 
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.  
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.
16.Method of Payment

We accept payments online using Visa and MasterCard credit/debit card in AED and USD..

17.Delivery/Shipment Policy
  • *.jetex.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
  • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
18. Refunds Policy

All services provided by Jetex are final, we do not provide any refunds for services rendered

Call Us 24/7
+971 4 212 4000
info@jetex.com

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